Privacy Policy

All Fire Services Australia (ABN available on request) is the operator of this website and the data controller for any personal information you submit through it.

Postal address: 330 Wattle Street, Ultimo NSW 2007, Australia.
Phone: 1300 765 594
Email: admin@allfireservices.com.au

We collect personal information only when you choose to provide it:

• Contact form. Name, phone, email, suburb, optional company, optional service, and your message.
• Free Site Visit / Book the Boss. Name, email, mobile, suburb, address, message, and (optionally) a Previous AFSS attachment (PDF or Word document).
• Chatbot (AskFlame). Messages you send during the conversation. Conversations are kept in memory only for the duration of the session and are not logged.

We use the information you provide to respond to your enquiry, arrange a site visit, prepare a quote, or otherwise deliver the service you have asked for. We do not sell or rent your information to third parties.

Emails are sent via Resend (a transactional email provider based in the United States). Resend processes the email on our behalf under a data-processing agreement and does not retain message content beyond what their service requires.

We handle your personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). You can request access to, or correction of, the personal information we hold about you by emailing admin@allfireservices.com.au.

This site is deployed on Cloudflare Workers (an Australian and global edge network). Form submissions are processed in-memory on the Worker and forwarded to Resend; they are not stored in a long-term database on our infrastructure.

We apply rate limiting per IP to the contact, free-site-visit and chatbot endpoints, and we validate every submission server-side before processing.

This site does not set tracking cookies and does not load third-party analytics by default. The Free Site Visit modal uses sessionStorage (cleared when you close your browser tab) to remember whether you have already seen it during the current visit.

• Google Gemini — for the chatbot. Messages are sent to the Gemini API as part of the conversation; Google processes them under their API terms.
• Geoapify — for address autocomplete on the Free Site Visit form. Keystrokes are proxied server-side so the Geoapify key never reaches your browser.
• Resend — for sending enquiry emails to our team.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Make a complaint to the Office of the Australian Information Commissioner (oaic.gov.au).

We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent change. Material changes will be communicated on the homepage.

Questions about this policy or your data can be sent to admin@allfireservices.com.au or by phone to 1300 765 594 during business hours.